Provide Insight, Not Spreadsheets! ‘I didn’t go into HR to crunch numbers’. I just can imagine this comment from HR professionals who are alarmed at the growing requirement for the analysis of HR data. HR is already an umbrella term for people doing a very wide range of work. However, the growth in importance of…
The HR Language Barrier Let me be honest right from the start. I can’t speak Swedish. I can speak English, French, and Spanish. But if anyone speaks to me in any other language, I’m lost. Luckily for me, and for all the other English speakers who don’t understand Swedish, many Swedes speak English. If I…
This week is a comment blog, one that I cannot avoid and feel compelled to add my tuppence worth. Well, the BBC has some challenges. The uproar that has followed the release of salaries and pay levels has shown the folly of thought in so many ways. Why does it matter and where is the…
Catherine, would you like to discuss some of your experiences and the reference points you have around creating engaged organisations? This interest in engaged organisations is fairly recent. Before that, people used to talk about ‘staff satisfaction’, ‘internal communications’, ‘customer care’, etc. There has been a whole series of things that were the ‘word of…
Good customer service is having a thorough knowledge to help customers to the best of your ability and with efficiency. It is treating your customers with a friendly and helpful attitude. It is one of the things that can make your business stand out from the crowd. Become an expert You are the person the…
Monday’s suck. Of course they do. You’ve had a couple of days off and now it back to setting that alarm. Here are a few tips to help you love Mondays. Or at least like them. 1. Get out of bed later Have a lie in. Don’t be late for work. Maybe wash your hair…
June 21st 2017 – Seevent National 60+ Championship Bucks over 60s entertained Berkshire at Penn Cricket Club in the Seevent National Championship. They were surprisingly joined by Mary Berry and her husband who has played for Penn in the past. The couple also live in Penn. Our CEO, Neville Pritchard, played for Bucks and scored…
The lazy employee is easy to identify, you’ll find them lingering in the break room, openly browsing the net and you regularly catch them having a chat. They prefer a managing style where they are left alone, and they always have an excuse as to why work isn’t done on time. Lazy staff not only…
How many of you actively watch the body language of someone you are communicating with or observing and are able to accurately interpret what you are seeing as well as hearing? In any case, why does it matter? Why should we bother? Our ability to communicate effectively is a critical success factor both at work and socially.…
Has it ever frustrated you that sometimes you are your ‘best self’ quite effortlessly in some situations and then in others you are not and you don’t know why? Do you wish you knew how you could get the best out of each of your team members? Is it possible for you to get into…
