The words of a CEO that we spoke with recently resonated loudly on my return from a recent conference. The opening gambit from her were: ‘Why do we need them? What value do the people within HR contribute? They say they have people expertise, but it seems to me that they just have expertise in…
A Journey’s Tale This Photo by Unknown Author is licensed under CC BY-SA A story of ‘bonkersness’ at BA – and they are not alone! Last week I had the pleasure of having meetings in Lisbon, Portugal. The meetings were very positive, the food and experience in the city, fantastic. Lunch on the final day…
Workplace Mental Health This Photo by Unknown Author is licensed under CC BY-ND Neville Pritchard, Chair – HR in Flow and People in Flow. The subject has been widely covered in the media in recent weeks. It is of growing significance with incidents growing in number. What lies behind it and what factors…
Your Workplace, Your World! This Photo by Unknown Author is licensed under CC BY-NC-SA There are so many considerations and time being devoted to well-being and one that is continuously cited is a need for ‘fun.’ Consider your workplace, is it fun? Is it enjoyable? Is the work itself fun and/or enjoyable? For context…
Provide Insight, Not Spreadsheets! ‘I didn’t go into HR to crunch numbers’. I just can imagine this comment from HR professionals who are alarmed at the growing requirement for the analysis of HR data. HR is already an umbrella term for people doing a very wide range of work. However, the growth in importance of…
The HR Language Barrier Let me be honest right from the start. I can’t speak Swedish. I can speak English, French, and Spanish. But if anyone speaks to me in any other language, I’m lost. Luckily for me, and for all the other English speakers who don’t understand Swedish, many Swedes speak English. If I…
This week is a comment blog, one that I cannot avoid and feel compelled to add my tuppence worth. Well, the BBC has some challenges. The uproar that has followed the release of salaries and pay levels has shown the folly of thought in so many ways. Why does it matter and where is the…
Catherine, would you like to discuss some of your experiences and the reference points you have around creating engaged organisations? This interest in engaged organisations is fairly recent. Before that, people used to talk about ‘staff satisfaction’, ‘internal communications’, ‘customer care’, etc. There has been a whole series of things that were the ‘word of…
Good customer service is having a thorough knowledge to help customers to the best of your ability and with efficiency. It is treating your customers with a friendly and helpful attitude. It is one of the things that can make your business stand out from the crowd. Become an expert You are the person the…
Monday’s suck. Of course they do. You’ve had a couple of days off and now it back to setting that alarm. Here are a few tips to help you love Mondays. Or at least like them. 1. Get out of bed later Have a lie in. Don’t be late for work. Maybe wash your hair…
